Delivery Policy
At Rosewick Boutique, we aim for a smooth and transparent shipping experience. Below you can read how we process and deliver your order.
1. Shipping area
We currently ship exclusively within the United Kingdom.
2. Delivery address
Your order is shipped to the address you provided at checkout. You are responsible for entering your shipping details correctly and completely. Incorrect or incomplete address details may result in delay, failed delivery, or a returned shipment.
3. Processing your order
Orders are processed within 1-3 working days of being placed. By working days we mean Monday to Friday, excluding public holidays. Orders placed at the weekend or on a public holiday are processed on the next working day.
You will receive an order confirmation by email immediately after purchase, and once your order has been shipped you will receive a shipping confirmation with track & trace information.
4. Delivery time
The average delivery time within the United Kingdom is 5-15 working days after shipping. Delivery times may vary slightly depending on external factors such as weather conditions, carrier delays, high-volume periods, or customs procedures.
5. Shipping costs
We offer free standard shipping on all orders within the United Kingdom. There are no hidden shipping costs; the price you see at checkout is the final price you pay.
6. Track & trace
Every order is provided with track & trace information. Once your parcel has been shipped, you will receive an email with a tracking link so you can follow the status of your shipment. It may take a few working days for tracking information to become visible after the shipment has been sent.
7. Incorrect shipping address
Please check your shipping address carefully at checkout. If you notice an error in your address details, contact us within 24 hours of placing your order at info@rosewickboutique.com. Once an order has been processed or shipped, we may no longer be able to change the delivery address.
If a parcel cannot be delivered because the address provided is incomplete or incorrect, the parcel may be returned to our logistics partner. In that case, our support team will contact you to work together towards a solution, such as reshipping. Rosewick Boutique is not responsible for orders sent to an address incorrectly provided by the customer.
8. Delivery confirmation
Once the carrier marks a parcel as delivered, the delivery is considered complete.
9. Lost or stolen parcels
Once a parcel has been handed over to the carrier and marked as delivered, Rosewick Boutique cannot be held responsible for parcels that are lost or stolen. If you are unable to find your parcel after it has been marked as delivered, please contact us; we are happy to help you liaise with the carrier and investigate the situation.
10. Shipping delays
Although we do our best to deliver on time, delays can sometimes occur due to circumstances beyond our control, such as extreme weather conditions, carrier delays, or high shipping volumes. We appreciate your understanding in such cases.
11. Customer service
Do you have questions about your order or this shipping policy? Feel free to contact us:
Email: info@rosewickboutique.com
Our team typically responds within 1 working day.