Returns and Refund Policy
At Rosewick Boutique, we want you to shop with confidence. If you're not fully satisfied with your purchase, you can request a return in accordance with the policy below.
1. Return period
You can request a return up to 14 days after receiving your order. Requests submitted after this period are no longer eligible for return.
2. Cancelling your order
You can cancel your order up to 1 hour after placing it. To do so, please contact us as soon as possible at info@rosewickboutique.com. After this hour, your order is automatically processed and we are no longer able to stop or cancel it.
If your order has already been processed or shipped, you can simply return the product after receiving it, in accordance with the terms of this policy.
3. Return conditions
To be eligible for a return, the product must meet the following conditions:
● The product has not been used, worn or washed
● The product is in its original condition
● All labels and tags are still attached
● The product shows no signs of use, damage or alteration
Trying on clothing to check the size is permitted. If a returned product shows signs of use, washing or wear beyond what is necessary to assess fit, a deduction for diminished value will be applied to the refund. For products that are clearly worn, washed or damaged, this deduction may amount to the full purchase price.
4. Products excluded from return
The following products are excluded from the right of withdrawal and cannot be returned:
● Products with a broken hygiene seal (for hygiene reasons, such as underwear and swimwear)
● Personalised or made-to-order products
● Products that have been damaged through misuse
5. How to request a return
To request a return, contact us at MAIL with the following details:
● Your order number
● The item you wish to return
● The reason for your return
● Photos of the product (required in the case of damage or an incorrectly delivered item)
Once your request has been approved, you will receive the return address and further instructions. Returns sent to any other address cannot be processed.
6. Return shipping costs
The cost of returning an item is the customer's responsibility. We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
7. Refunds
Once we have received and inspected the returned product, we will let you know whether your refund has been approved. If approved, the amount will be refunded to your original payment method within 14 days of us receiving the returned product (or of you providing proof that you have shipped it).
The original shipping costs are not refunded.
8. Incorrect shipping address or failed delivery
Please check your shipping address carefully at checkout. If a parcel is returned to us because the address provided was incomplete or incorrect, we will contact you to discuss a solution, such as reshipping. Address errors must be reported within 24 hours of placing your order at Rosewick Boutique; after this, we may no longer be able to amend the shipment.
9. Delivery confirmation
Rosewick Boutique is not responsible for parcels that are lost or stolen after the carrier has confirmed delivery to the address provided.
10. Changes to this policy
Rosewick Boutique reserves the right to amend this policy at any time. Changes take effect immediately upon publication on the website.
11. Contact
Do you have questions about returns or refunds? Contact us:
Email: info@rosewickboutique.com