Frequently Asked Questions
Need a quick answer? Below you'll find the questions we get asked most often. If your question isn't listed, we're happy to help you personally.
1. How can I get in touch with you?
Email our customer service team: info@rosewickboutique.com. Send us a message and we'll respond as soon as possible. Please note: we do not offer customer service via Instagram or Facebook. To avoid delays, please ask your question in a single email. Thank you!
2. Which payment methods are available?
At checkout, you can choose from the following payment options:
We accept VISA, MasterCard, Apple Pay, Google Pay and Shop Pay. Your credit card will be charged as soon as the order is completed.
3. How long will it take to receive my order?
Orders are typically delivered within 5-15 working days. For more details, please see our shipping policy page.
4. When will my order be shipped?
Most orders are shipped within 1-3 working days of purchase. Shipping times may vary depending on product availability. Please note: we do not ship orders at weekends or on public holidays. For more information, please see our shipping policy page.
5. Where can I find my order information?
Once your order is completed, you'll receive a confirmation email at the address you provided at checkout. If you haven't received a confirmation email, please check your spam folder and add info@rosewickboutique.com to your safe senders list. You can also track your order via our "Track Order" page.
6. Can I change the delivery address of my parcel?
If your order has not yet been processed, it is possible to change the delivery address. Please note: this is no longer possible once the order is being processed. It is also your own responsibility if the parcel does not arrive due to an incorrectly entered address. At present, we only ship within the United Kingdom.
7. What happens if my parcel goes missing?
Although it rarely happens, if your parcel fails to arrive, it's best to contact the carrier directly. Rosewick Boutique is not responsible for return shipping costs or lost parcels. We strongly recommend keeping proof of postage, as we are not liable for lost or misdelivered parcels.
8. Will I get my shipping costs back if I return an item?
For a return made within the return period, you will get back the standard shipping costs of the outbound delivery. The costs of sending your return back are for your own account. For more information, please see our returns policy page.
9. What if I'm unsure about sizing?
We want you to find the perfect fit. For general sizing information, please refer to our size chart. If you have further questions about a specific item, feel free to email our customer service team.
10. Why has my order been cancelled?
We're sorry to hear your order has been cancelled! Please contact our customer service team so we can sort this out together — we're happy to help.
11. How can I cancel my order if I change my mind?
As we work with a fully automated system, orders are processed immediately after they are placed. As a result, we are unable to interrupt the shipping process after 1 hour from the time the order was placed. If your order has already been processed or shipped, you can simply return the product after receiving it, in accordance with our returns policy.
12. What if I've ordered the wrong item or the wrong size?
Once your order has been shipped, no further changes can be made. Please contact our customer service team as soon as possible to see whether any adjustments can still be made before shipping.
13. How can I check the status of my order?
Once your parcel has been processed, you'll receive a tracking number by email. You can track your order by entering your tracking number, order number, email address or phone number on our "Track Order" page.
14. How do I return an item?
Sorry to hear that! For detailed information on returns and exchanges, please refer to our returns policy page.